Mercedes-Benz of Bakersfield Service FAQs - Your Mercedes-Benz Service Experts

Schedule online from our Service & Parts section or call our service team. Choose your date/time, select services, and we’ll confirm your visit.

• Online: Use the "Schedule Service" link
• Phone: Call the Service number listed on the website
• Confirmation: We’ll text or call with details

Yes. We’ll coordinate pickup, complete your service, and return your vehicle. Availability and timing are set during scheduling.

• Convenient: Book with your appointment
• Updates: Phone or text notifications
• Eligibility: Based on service type and availability

Yes. For eligible maintenance and select repairs, Mercedes-Benz Mobile Service can come to your home or workplace when available.

• Typical services: Oil & filter, wipers, battery, recalls (select), rotations
• Coverage: Based on parts/tools and technician availability
• Booking: Online or by phone

It depends on the job and parts availability. Your advisor will give an estimated completion time at check-in and keep you updated.

• Diagnosis first: Complex repairs require inspection
• Parts factor: Special-order parts can extend timelines
• Updates: Phone or text throughout

Yes. We offer a local shuttle and a clean, comfortable waiting area with free Wi-Fi.

• Waiting area: Seating & Wi-Fi
• Shuttle: Local rides when available
• Pickup & Delivery: Ask at booking

Loaners are limited and not guaranteed. Request one when scheduling; alternatives such as shuttle or Pickup & Delivery may be offered.

• Limited supply: Reserve early
• Alternatives: Shuttle, Pickup & Delivery
• Eligibility: Varies by repair

If your repair is covered under Mercedes-Benz warranty, the work is performed at no charge. Advisors verify eligibility and handle the paperwork.

Yes. Mercedes-Benz-certified technicians receive ongoing training to service modern vehicle systems and use OEM parts.

Yes. We perform required California safety and emissions inspections. Appointments are recommended.

• Annual requirement: Safety & emissions inspections as required
• Bring: Registration and insurance
• Timing: Generally a short visit once checked in

Yes. Call the service team to adjust or cancel. For Pickup & Delivery, call to modify your pickup/return window.

Your advisor will call or text with status updates and pickup information.

Yes. Visit our Service Specials page for current offers such as The Works Package, battery checks, alignments, and more.

Yes for Mercedes-Benz vehicles. For other makes, call to confirm service availability. Many routine items can be handled via Pickup & Delivery or Mobile Service when available.